Our Booking Conditions

Introduction

SGH Sporting Events (“we”, “us”, “our”) is the trading name of SGH Sporting Events Ltd whose registered office is at The Penthouse, Cookridge Hall Health and Fitness, Cookridge Lane, Leeds, West Yorkshire LS16. We act as an agent for third party travel providers. We do not own or control those who actually provide the accommodation, car hire, other transport, golf facilities or other services, which you book through us. Our obligations to you differ depending on what you book through us. Where you book only accommodation and golf facilities this is a “Non-Package” Booking; where you book accommodation and golf facilities with any form of transport this is a “Package” Booking.

All Masters Tickets are sold for more than the face value. The use of any logos, words, trademarks, or photos have been used for Descriptive Purposes only and not to show endorsement or permission to use or to promote the sale of any golf tickets. We are in no way affiliated with, nor do we have any licences to sell goods and/or services in conjunction with the US MASTERS.

Accommodation Ratings

All hotel ratings given are based on our ratings and are not the official ratings of the property. The ratings we use are based on certain criteria being met, which include but are not limited to location of the hotel, facilities at the property and the range of dining options available.

Dress Code

Many golf courses require proper golf attire such as collared shirts, shorts of a certain length, no denim etc. We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire. Please check before you travel that your group is aware of appropriate golfing attire.

Standard of play/Golf Etiquette Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. It is, however, your obligation to check before making your booking whether or not handicap certificates are required and, if so, to ensure that each member of your group can satisfy the relevant requirements and bring appropriate proof with her/him.

Condition of golf course/bad weather

The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. We cannot be held responsible for the impact of such work.

Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. Golf courses reserve the right to close or operate temporary tee boxes / greens.

Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. SGH Sporting Events Limited cannot be held responsible for these occurrences.

Tee- Times

Golf courses reserve the right to alter con rmed tee times. If your confirmed golf course cancels your reservation or changes your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel any booking.

Making your booking

The person making your booking (the “Lead Contact”) must be at least 18 years of age and one of the passengers in the booking. The Lead Contact must

be authorised to make the booking on behalf of all members of your party. If the Lead Contact is not over 18 and a UK or Irish resident we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these terms and conditions and the conditions of the relevant supplier(s). The Lead Contact is responsible for making all payments due and for ensuring that all tour party names given to us accord exactly with their travel documentation.

It is your responsibility to check the documents you receive and notify us of any errors within 48 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these and you will be referred to the supplier’s terms for correction.

Special Requests and medical conditions, disabilities and reduced mobility

If you have any special request, you must advise us at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met.

Failure to meet any special request will not be a breach of contract. Confirmation that a special request has been noted or passed on to the principal or supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) where it is important to you. Conditional bookings cannot be accepted i.e. any booking which is speci ed to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you have any medical condition or disability or suffer from reduced mobility which may affect your arrangements or any special requirements as a result of any medical condition, disability or reduced mobility (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability or your mobility occurs. You must also promptly advise us if any medical condition or disability that may affect your travel arrangements develops after your booking has been confirmed.

Accepted forms of Payment

(i) Debit Cards – We 1.9% charge a handling charge.

(ii) Credit Cards – Please be advised that all payments made by Credit Card carry a 2% handling charge.

(iii) American Express – all payments made by American Express carry a 2.5% handling charge.

(iv) Bank Transfers are accepted on balances over £1000.

(v) Personal and Company Cheques made payable to “SGH Sporting Events”.

Over Payments

If you have made an over payment on your booking and wish for a refund, a handling charge of £5 will apply. This is necessary due to the processing charges incurred. If you cancel your booking you will:

have to pay the supplier’(s) cancellation charges, and you will also have to pay our administration costs as set out below. Cancellations must be notifed to us in writing via letter to our postal address or alternatively to our email address enquires@sghsportsmanagment.com More than 42 days prior to departure – Loss of full deposit paid plus any additional cancellation charges from your suppliers. (Up to 100% of booking value) 41-29 days inclusive prior to departure – £25 administration fee per person plus loss of all deposit paid and any additional cancellations charges from your suppliers. (Up to 100% of booking value) 28-0 days inclusive prior to departure – Full value of booking.

If you wish to cancel a singular part of your booking, either a component or a passenger, this may be subject to full cancellation terms as above.

Changes made by us before Travel

From time to time we may have to change details of your booking you have booked. Changes in

mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £15 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within 14 days from the date on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

The price of your travel arrangements was calculated using exchange rates quoted in the Financial Times Guide to World Currencies on 22nd October 2015 in relation of £1 Sterling to the following currencies: US Dollar 1.5411; Euro 1.3809; Swiss Franc 1.4971 Australia Dollar 2.1341, Swedish Krona 12.9800, UAE Dirham 5.6607, Japanese Yen 185.499, South Africa Rand 20.7172.

Changes you make before travel including cancellation by you.

If you want to change or cancel the arrangements you have booked in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time and to the transport or accommodation providers’ terms and conditions.

For any changes that can be made, we will charge the price that applies on the day the change is made. Remember any change to your departure date, transport, destination, accommodation, or length of holiday has to apply to all members of your booking.

The Lead Contact must give to us written notice to change or cancel. We will apply charges from the date we receive the instruction from you.

You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not simply from a change of mind.

If you do cancel, you must still pay any charges that arose before the cancellation, and any deposits paid for any pre-booked items or services.

Changes such as name changes

(including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the ticket price.

Force Majeure

Force Majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these can often not be avoided even if all due care had been exercised by any travel arrangement provider. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force majeure event. Examples of Force Majeure events include but are not limited to; an act of god, severe weather conditions, unforeseen traffic delays or strikes, war, threat of war or similar, terrorism.

Travel Documentation and health advice

It is your responsibility to have valid travel documents. For up to date UK government health and travel advice please visit www. fco.gov.uk, www.hpa.org.uk and www. nathnac.org and contact your GP.

A passport is necessary to travel to all countries. We recommend you and all members of your party INSURE YOURSELVES ADEQUATELY. Certain countries require a pre-arranged entry visa and certain passport validity conditions; we accept no responsibility for these requirements, and advise all travellers to ensure that the requisite documents are in place prior to travel. For more information consult the Foreign & Commonwealth Office.